Our services


Connect for free

Reduced mobility

Lifts and toilets specifically for people with reduced mobility

Charging station

Recharge your electric car and scooter in our car park.

First aid

First aid kit and defibrillator in our Customer Service.

Breastfeeding room

Located next to the toilets closest to Customer Service.


Dog-friendly common areas. *Inside the premises subject to the rules of each operator

Amazon locker

Delivery point to pick up your packages. Find it on Floor -1, under the large escalator.

Customer Service

Located on floor 0, in front of Multiópticas. Any question that arises during your visit to Caleido, do not hesitate to contact us. We will be happy to help you!

Bicycle parking

Park your bike comfortably outside Caleido.


Full car wash service while you enjoy the center, in Caleido's own parking lot!

Helmet Storage Service

Enjoy Caleido comfortably by depositing your motorcycle helmet in the free Helmet Storage Service, on Floor -1, under the large escalator.


Saca tu foto más guapa con nosotros y llévate un bonito recuerdo de tu visita. ¡O imprime tus fotos favoritas al momento! Nuestro fotomatón está esperándote en la Urban Street, frente a OCine.

Ask for more information about these services by sending us your queries to

Opening hours

Caleido shops will be closed on 25 December, 1 and 6 January. Not applicable to restaurants and leisure. On these days, restaurants will remain open to the public from 17:00h to 23:00h.
During the month of August, our Shopping operators will open with reduced hours from 12:00 p.m. to 8:00 p.m.


From Monday to Saturday from 10:00 a.m. to 10:00 p.m.

Sundays and holidays from 12:00 a.m. to 9:00 p.m.

Non-opening holidays: January 1 and 6, May 1 and December 25.

Food and Drink

From Monday to Sunday from 12:00 a.m. to 00:00 a.m.


2 hours free with receipt of purchase. Free from Monday to Thursday from 7pm and Friday from 3pm. Weekends free of charge.

In addition, with your Ocine Urban Caleido ticket you can enjoy three hours of free parking.